If your message is long and runs off the preview image, don't worry - its just to give you an idea, and all orders are made by our designers who will make sure it looks good.
Please note - we may fix an obvious error, such as 'Lvoe' but otherwise we will engrave it just as you have entered it, so check your spellings and details carefully. If you wish, use the 'notes' box to explain exactly what you want.
Personalised gifts are non-refundable. If we make a mistake, of course we will replace it!
As natural materials, wood and slate do need looking after. Clean with warm soapy water and dry thoroughly - no dishwashing. Engravings on wood and our bamboo fibre travel mugs are durable, but may fade with use. Our products are not intended for outdoor use unless specifically mentioned in the listing. Mango wood boxes can be polished. Chopping boards may benefit from a light wipe with vegetable or olive oil occasionally. Stainless steel products can be dishwashed but coatings may eventually fade. None of our products are microwaveable.
We use Royal Mail or a next day courier. We dispatch orders as soon as we can, often within 24 hours: but this can't be guaranteed especially at busy times of year. Please contact us if you would like expedited delivery. We sometimes run free delivery offers - check out our homepage or contact us and we will see what we can do!
The engraving process vapourises the surface of the slate, turning it pale. This gives a lovely contrast with the darker slate surrounding the engraving. This won't rub off with normal use, but is only on the surface so scratches etc will affect it.